Just a decade or so ago, the word ‘instant’ was primarily applicable to food
and drink, like instant noodles and instant coffee. Today, the world of
service too has become instant – from opening a bank account and checking
account balances to transferring money and upgrading credit limits,
customers want their tasks to be carried out as speedily as possible. Most
organizations are navigating this demand for instant services by adopting AI
companions.
The success of AI companions is undeniable – by streamlining processes
operations have become far more efficient. Customer experience has received
a tremendous boost through the accelerated speed of communication. The
numbers affirm this: research shows that 69% of customers prefer an AI
companion to receive immediate responses, especially for service-related
inquiries.
While very few organizations will deny the value of adopting an AI
companion, most of them are hesitant to do so because of their lack of
technical know-how. The very thought of having to deal with potential
glitches and bugs is enough to put them off. What so many businesses fail to
see is that setting-up, maintaining, troubleshooting and upgrading are not
their burdens to bear. These will be taken care of by the support services
offered by AI companion providers.
Support that comes in many forms
The scope of AI companion support is wide. A service provider can offer
technical support assisting an organization with installation, integration
and maintenance. The guidance given during the initial installation makes
setup much faster and smoother and is a particular boon to businesses that
are new to this technology. The provider will also help the organization to
integrate the AI companion into their existing systems such as websites,
messaging platforms and customer relationship management software. The
providers also ensure that the software remains up-to-date and secure
through updates, patches and regular maintenance.
Another valuable form of support offered by AI companion providers is
training. Staff of the organization will be educated on the functions of the
AI companion. Workshops and seminars could be arranged and those handling
the AI companion could be given opportunities to try out the various
features under the supervision of the provider’s technical team. Business
simulations of different use cases can help instill confidence in users and
make them more efficient in handling the software. There could also be video
tutorials and manuals for users to access whenever the need arises.
Since technical issues can arise at any point, providers also render
troubleshooting services. The customer service or technical personnel can
step it at any point to diagnose and resolve problems promptly. This kind of
support can involve different channels: the organization can raise a ticket
via email, they could initiate a live chat or they could call the provider.
As businesses grow, their AI companion too needs to evolve. Service
providers are able to help organizations scale their AI companions to
accommodate increased user loads and additional features.
Customized support that never sleeps
From setting-up to overcoming obstacles and even scaling up the software,
the AI companion providers will be by an organization’s side. Since each
business has its own goals and objectives, as well as a unique trajectory,
the AI companion provider should be able to tailor the support services
accordingly. The organization must be able to request specific kinds of
services and the AI companion provider should create a service bundle that
accommodates these.
Today’s digital landscape operates 24/7, with customers seeking assistance
at all hours. Whether it’s addressing technical issues, answering queries,
or guiding users through a process, AI companions are expected to be
available whenever they are needed. Failure to offer continuous support can
result in user frustration, lost opportunities, and damaged customer
relationships. Should an issue with the AI companion crop up, an
organization should be able to call on the service provider to sort things
out, regardless of what time of day or night it is. Therefore, it is
imperative for AI companion providers to offer round-the-clock service.
Measuring support success
It is clear that a sound AI companion in and of itself is insufficient. The
quality of support services offered by an AI companion provider must be on
par with the quality of their product. When businesses carry out due
diligence, they should expand their checks to include measuring the support
success of the AI companion provider. Metrics like response time, issue
resolution rate and customer feedback form a useful framework to gauge the
effectiveness of the provider’s support.
The ability to offer quality support services stems from experience and
domain knowledge. Service providers who have been in the business for a
longer time possess the expertise to create high-end products. Their
awareness of use cases, customer demands and challenges makes them better
prepared to respond to different kinds of situations quickly and
appropriately.
hSenid Mobile has over 25 years of experience in handling cutting-edge
technology and innovation. They are adept at building high-end AI companions
that are tailored to the specific requirements of an organization. Their
superlative support services cover every step – from implementation to
maintenance and even expansion. Whatever it may be that an organization is
grappling with, they will do everything they can to ensure optimal
performance of the AI companion.
