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hSenid
Tailored AI and Data Solutions for Your Business


Predict Faster. Operate Smarter.

Supercharge your business with our AI and data solutions. We manage your entire intelligence layer, from analytics to advanced AI, so your teams can focus on impact. With real-time data, predictive models, and GenAI copilots, we simplify complexity and deliver a clear AI roadmap that accelerates CX, revenue, HR, and operations.

Download Datasheet

Pre-GenAI Breakthroughs

Data Foundations

  • CUBE Platform for data analytics/ data warehouse/data formalization
  • Data pipelines, scraping, cleansing
  • BI dashboards tracking ARPU, churn, failed calls, traffic anomalies

Segmentation & Profiling

  • User profiling & segmentation (clustering, micro-targets)
  • Early fraud detection

Prediction & Optimization

  • Churn prediction & Predictive analysis
  • Revenue optimization 
  • Sentiment analysis across complaints, CSAT, social

Applied ML

  • Recommendation systems (cross-sell/upsell, support triage)
  • OLAP CUBE – Sales Analytics System with Recommendation Engine

Applied NLP & Optimization

  • Email sentiment analysis using BERT-based models
  • Charging optimization on CPaaS using Recurrent Neural Networks

NLP Workflows & Advanced Models

  • Ticket prioritization & reply recommendation
  • Complaint management pipelines + dashboards
  • RNN anomaly detection
  • Analytics platform with Spark/Beam/Flink

Multilingual Chatbots & GenAI

  • Singlish/Tanglish chatbots using Python RASA
  • GenAI-based chatbots 

Recommendations & AI Platforms

  • Sales recommendation using collaborative filtering and nearest neighbor approaches
  • Data warehousing
  • AI-based Copilot

Enterprise AI Assistants

  • AI Recruiter
  • AI call analyzer
  • AI-based document field extraction and comparison

Data Offerings

Data Warehousing

Unify all your data in one reliable platform. With structured, centralized access, your teams gain a single source of truth for analytics and reporting.

Data Pipelines & Cleansing

Keep your data consistent and trustworthy. Automated pipelines collect, transform & clean information so your insights are always based on accurate data.

Visualization & BI

See the full picture of your business. Dashboards track KPIs like revenue, churn, anomalies, and customer behavior, enabling faster and smarter decisions.

Data Scraping & Enrichment

Expand your data universe by integrating external sources. Build richer customer profiles, identify new opportunities, and power advanced analytics with enriched datasets.

AI Offerings

Recommendation Systems

From cross-sell offers to smarter HR candidate screening, recommendations create measurable impact.

NLP Solutions

Give customers faster, smarter support with AI-powered chatbots and copilots. Reduce wait times, and free up your team to focus on complex issues.

Conversational Intelligence

Turn every call or chat into insights. AI identifies service gaps, customer pain points, and quality issues, helping you improve experience and reduce churn.

RAG Pipelines & GenAI Apps

Bring the power of enterprise knowledge into daily work. AI copilots feeds on documents, and provide context-aware insights, driving productivity across teams.

Document Processing

Automate the handling of forms, tickets, contracts, and support emails. Cut manual effort and speed up processing across high-volume document workflows.

Enterprise Case Studies

Turning Failures into Revenue Optimization

Challenge · Solution · Impact

Challenge

Over 50% of daily charging requests failed due to low balances and connector overloads, delaying revenue for a telco handling 10M subscribers and 3M mandates/day.

Solution

A ML “Propensity to Collect” model was used to score subscribers from recent charging data and charge high-likelihood users first, reducing failures and accelerating revenue.

Impact

Charges succeeded more often, revenue was captured earlier in the cycle, and daily liquidity improved.

Predictive

Churn Prevention

Challenge · Solution · Impact

Challenge

The operator was losing 7% of users monthly and couldn’t spot churn early, leading to revenue loss.

Solution

An AI churn model analyzed reload and usage patterns to flag high-risk customers ahead of time.

Impact

Early detection enabled targeted campaigns, reducing churn and boosting retention and lifetime value.

Sentiment Analysis

for Restaurant Aggregator

Challenge · Solution · Impact

Challenge

A US restaurant aggregator had messy support ticket handling, causing slow replies especially for angry or negative customer cases.

Solution

AI sentiment analysis with tagging auto-detected negative tone and prioritized critical tickets for quicker escalation.

Impact

Ticket triaging became automated, resolution speed improved by about 25%, and customer satisfaction increased.

Customer Segmentation &

Targeting

Challenge · Solution · Impact

Challenge

A large bank needed to split millions of customers into four clear tiers based on product usage and engagement, so marketing could be more precise and effective.

Solution

A dynamic segmentation model was introduced, re-checking customer behavior every quarter and assigning tier-based benefits, including exclusive offers for premium clients.

Impact

The bank saw stronger engagement, a 50% jump in new account openings, and meaningful overall business growth.

Data Warehousing for Restaurant Aggregator

Challenge · Solution · Impact

Challenge

A US restaurant aggregator had fragmented sales and promo data across thousands of outlets, making it hard to see customer behavior clearly.

Solution

Implemented a centralized data warehouse to combine fragmented sales and customer data into one real-time, insight-ready view.

Impact

Reporting delays dropped by 70%, campaigns performed better, and merchants gained stronger customer base visibility.

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Maximizing ROI: CentOS to RHEL Migration Strategies

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Ansible Whitepaper

Embrace Endless Possibilities with Ansible Automation

Step into the Future of Ansible powered Automation with hSenid Mobile. Download your whitepaper now!

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Transform Your Inquiries into Meaningful Conversations

Sprout is an enterprise AI agent built to automate, assist, and scale customer interactions across every digital channel.

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Chat with us on
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Transform Your Inquiries into Meaningful Conversations

Sprout is an enterprise AI agent built to automate, assist, and scale customer interactions across every digital channel.

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