To say that we live in a fast-paced world would be redundant. When people are super busy, getting on a call seems like
an unnecessary rigmarole. This is why chatbots have become so popular. That said, it seems that the traditional
text-based chatbots are a tad too slow these days and so more and more people are turning to voice messages. YouGov
conducted a random sample poll of 1,000 American adults which found that 62% of Americans have sent a voice message,
while 30% communicate in this manner weekly, daily or several times a day. While most popular among the 18 to 29 year
age bracket, the use of voice messages cuts across generations and cultures.
Capitalizing on this ever-increasing popularity of voice messaging and its multi-generational and multicultural user base, the travel and hospitality industry has begun implementing voice-enabled AI chatbots as an alternative to phone calls and texting. The take-up has been enthusiastic. And it’s no wonder. Voice chatbots are easy to navigate and far more efficient than other modes of communication.
Read on and find out how voice chatbots are the wonder tool for the travel and hospitality industry.
For individuals seeking travel and hospitality related services, voice chatbots are an absolute dream. But customers are not the only ones who stand to benefit from these amazing platforms. Industry stakeholders too will enjoy some unbelievable benefits, including:
Capitalizing on this ever-increasing popularity of voice messaging and its multi-generational and multicultural user base, the travel and hospitality industry has begun implementing voice-enabled AI chatbots as an alternative to phone calls and texting. The take-up has been enthusiastic. And it’s no wonder. Voice chatbots are easy to navigate and far more efficient than other modes of communication.
Read on and find out how voice chatbots are the wonder tool for the travel and hospitality industry.
Speedier communication
As we already know, speaking is way faster than typing. Without the need to manually type instructions and questions, so much time is saved for a user. All a customer needs to do is to simply vocalize their question and get the information they seek. They can speak instructions into their device and their task will be completed. No intermediate clicking of menu option after menu option. Speak and it will be done – it’s really that quick.Getting the most pertinent responses
Usually, when a customer is looking to book a flight or reserve a hotel room, they have to sift through multiple filters and confusing permutations. It takes what seems like forever to find the best fit. Voice-enabled AI chatbots use what guests say and give them exactly what they are looking for. Users can arrive at the most suitable option in a jiffy.Sudden changes and alterations
Things don’t always go to plan and sometimes we need to make last-minute changes. Whether it’s pushing back a restaurant reservation, moving around the dates of a hotel booking or rescheduling a flight, speech-recognition chatbots can easily carry these out. Because these modifications are often sudden and unforeseen, they can be done on-the-trot without disrupting whatever else a person is doing.Instant answers
Imagine someone is about to start packing for a holiday overseas and suddenly realizes that they don’t know what kind of clothing they should take. Rather than scouring the internet for hours, they can simply speak to the voice chatbot. Since the speech-enabled bot will have the person’s communication history it will be able to provide answers that align with their travel plans.Highly personalized service
Chatbots remember more than just a person’s name. They store a host of vital information that enables an in-depth understanding of a user. With this information they can offer destination recommendations, itinerary ideas and menu suggestions that are completely bespoke and individualized. For customers, it is like having their own personal travel and hospitality assistant sans the need to make small talk.For individuals seeking travel and hospitality related services, voice chatbots are an absolute dream. But customers are not the only ones who stand to benefit from these amazing platforms. Industry stakeholders too will enjoy some unbelievable benefits, including:
Greater efficiency
Oftentimes employees of the travel and hospitality industry spend an inordinate amount of time answering mundane questions. Chatbots can easily take on this task of dealing with the day-to-day queries and FAQs, freeing up staff to attend to more complex and vital matters.Reduced labor costs
Delivering top-notch customer service requires attentiveness, speed, availability and a host of other qualities. Doing this the old-fashioned way would mean employing many staff members, which will send costs soaring. Chatbots help automate many mundane functions and redirect staff to tasks that are far more crucial and complex. Some studies estimate that chatbots can bring about cost savings on customer interactions by as much as 80%. And when those chatbots are voice-enabled, more customers will be inclined to use them, saving an organization even more money.Easy integration and implementation
Most travel and hospitality companies already have their own set of customer service platforms that their customers are comfortable with. Enabling voice recognition does not require designing a completely new channel. It is possible to integrate speech recognition into pre-existing channels so that customers can continue communicating through the modes they are familiar with. Since there is no need to create software from scratch, organizations spend much less. To top it off, the voice-recognition feature can be launched immediately.More direct bookings
Guests are spoilt for choice these days and getting them to make a booking is a huge challenge for travel and hospitality companies. One of the main irritants that customers face when online is having to navigate away from the page they are on. This is often the point at which the booking is abandoned. However, when a guest can book directly through a voice chatbot, they will be more likely to confirm. The fact that they do not need to expend effort typing and can speak their instructions and requirements makes it all the more enticing.
