Tailored AI and Data Solutions for Your Business

hSenid
Tailored AI and Data Solutions for Your Business

Predict Faster. Operate Smarter. Grow Stronger.

Transform your business with hSenid’s AI and Data solutions. We take you from simple analytics to powerful AI, handling the entire data and intelligence layer so your teams can stay focused. With strong data foundations, real-time pipelines, predictive models, and GenAI copilots, we reduce complexity and guide you with a practical AI roadmap that boosts performance across CX, revenue, HR, and operations.

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Pre-GenAI Breakthroughs

2013

Data Foundations

CUBE Platform for data analytics/ data warehouse/data formalization
Data pipelines, scraping, cleansing
BI dashboards tracking ARPU, churn, failed calls, traffic anomalies

2016

Segmentation & Profiling

User profiling & segmentation (clustering, micro-targets)
Early fraud detection

2018

Prediction & Optimization

Churn prediction & Predictive analysis
Revenue optimization
Sentiment analysis across complaints, CSAT, social

2020

Applied ML

Recommendation systems (cross-sell/upsell, support triage)
OLAP CUBE – Sales Analytics System with Recommendation Engine

2022

NLP Workflows & Advanced Models

Ticket prioritization & reply recommendation
Complaint management pipelines + dashboards
RNN anomaly detection
Analytics platform with Spark/Beam/Flink

Data Offerings

Data Warehousing

Unify all your data in one reliable platform. With structured, centralized access, your teams gain a single source of truth for analytics and reporting.

Data Pipelines & Cleansing

Keep your data consistent and trustworthy. Automated pipelines collect, transform & clean information so your insights are always based on accurate data.

Visualization & BI

See the full picture of your business. Dashboards track KPIs like revenue, churn, anomalies, and customer behavior, enabling faster and smarter decisions.

Data Scraping & Enrichment

Expand your data universe by integrating external sources. Build richer customer profiles, identify new opportunities, and power advanced analytics with enriched datasets.

AI Offerings

Recommendation Systems

From cross-sell offers to smarter HR candidate screening, recommendations create measurable impact.

NLP Solutions

Give customers faster, smarter support with AI-powered chatbots and copilots. Reduce wait times, and free up your team to focus on complex issues.

Conversational Intelligence

Turn every call or chat into insights. AI identifies service gaps, customer pain points, and quality issues, helping you improve experience and reduce churn.

RAG Pipelines & GenAI Apps

Bring the power of enterprise knowledge into daily work. AI copilots feeds on documents, and provide context-aware insights, driving productivity across teams.

Document Processing

Automate the handling of forms, tickets, contracts, and support emails. Cut manual effort and speed up processing across high-volume document workflows.

Enterprise Case Studies

Turning Failures into Revenue Optimization

Challenge

Over 50% of daily charging requests failed due to low balances and connector overloads, delaying revenue for a telco handling 10M subscribers and 3M mandates/day.

Solution

A ML “Propensity to Collect” model was used to score subscribers from recent charging data and charge high-likelihood users first, reducing failures and accelerating revenue.

Impact

Charges succeeded more often, revenue was captured earlier in the cycle, and daily liquidity improved.

Predictive
Churn Prevention

Challenge

The operator was losing 7% of users monthly and couldn’t spot churn early, leading to revenue loss.

Solution

An AI churn model analyzed reload and usage patterns to flag high-risk customers ahead of time.

Impact

Early detection enabled targeted campaigns, reducing churn and boosting retention and lifetime value.

Sentiment Analysis
for Restaurant Aggregator

Challenge

A US restaurant aggregator had messy support ticket handling, causing slow replies especially for angry or negative customer cases.

Solution

AI sentiment analysis with tagging auto-detected negative tone and prioritized critical tickets for quicker escalation.

Impact

Ticket triaging became automated, resolution speed improved by about 25%, and customer satisfaction increased.

Customer Segmentation &
Targeting

Challenge

A large bank needed to split millions of customers into four clear tiers based on product usage and engagement, so marketing could be more precise and effective.

Solution

A dynamic segmentation model was introduced, re-checking customer behavior every quarter and assigning tier-based benefits, including exclusive offers for premium clients.

Impact

The bank saw stronger engagement, a 50% jump in new account openings, and meaningful overall business growth.

Data Warehousing for Restaurant Aggregator

Challenge

A US restaurant aggregator had fragmented sales and promo data across thousands of outlets, making it hard to see customer behavior clearly.

Solution

Implemented a centralized data warehouse to combine fragmented sales and customer data into one real-time, insight-ready view.

Impact

Reporting delays dropped by 70%, campaigns performed better, and merchants gained stronger customer base visibility.

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Maximizing ROI: CentOS to RHEL Migration Strategies

Embrace Endless Possibilities with Ansible Automation

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Transform Conversations into Sales

Sprout is an AI sales agent, designed to turn your WhatsApp, Messenger, Instagram and Website chats into potential sales opportunities.

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Communication and API

Telco Signaling

Data Science and AI/ML

Cloud and DevOps

Datasheets

Whitepapers

eBooks

Case Studies

Previous Events

Pre-GenAI Breakthroughs

Data Foundations

Segmentation & Profiling

Prediction & Optimization

Applied ML

NLP Workflows & Advanced Models

Data Offerings

AI Offerings

Enterprise Case Studies

Turning Failures into Revenue Optimization

Challenge · Solution · Impact

Challenge

Solution

Impact

Predictive Churn Prevention

Challenge · Solution · Impact

Challenge

Solution

Impact

Sentiment Analysis for Restaurant Aggregator

Challenge · Solution · Impact

Challenge

Solution

Impact

Customer Segmentation & Targeting

Challenge · Solution · Impact

Challenge

Solution

Impact

Data Warehousing for Restaurant Aggregator

Challenge · Solution · Impact

Challenge

Solution

Impact

Request Demo

Maximizing ROI: CentOS to RHEL Migration Strategies

Embrace Endless Possibilities with Ansible Automation

Transform Conversations into Sales

PRODUCTS

SINGAPORE

PHILIPPINES

BANGLADESH

SRI LANKA

Predictive
Churn Prevention

Sentiment Analysis
for Restaurant Aggregator

Customer Segmentation &
Targeting