Your customers are talking. Are you listening and acting?

Negative reviews pile up. Complaints go unanswered. Teams react instead of lead. Our reputation manager captures every signal across every channel, turning customer feedback into clear actions that protect your brand.
hSenid Reputation Manager
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You can't fix what you can't see.

Every unread review, unanswered complaint, and missed trend is a decision your customers are making about your brand, in real time

Public risk
Issues escalate before you know
By the time a complaint surfaces internally, it's already public. You need real-time visibility — not yesterday's reports.
Scattered channels
Feedback is scattered everywhere
Google, Facebook, App Store, LinkedIn — your customers speak on every platform, but your team only sees a fraction of it.
Response delay
Slow responses damage trust
Customers expect fast replies. Every delayed response is a missed chance to recover loyalty and retain revenue.

What Reputation Manager Helps You Do

Track customer reviews, understand sentiment, spot recurring issues, and take faster action to protect and improve your brand reputation.

Feature Accordion

Stop jumping between Google, Facebook, App Stores, and other platforms to understand what people are saying. Reputation Manager brings reviews, complaints, and feedback together, then shows you whether customer sentiment is positive, negative, or neutral.

Find out what customers keep mentioning, what problems are repeated, and which topics are starting to trend. This helps your team understand what matters most instead of manually reading through hundreds of comments.

Not every review needs the same level of attention. Smart alerts highlight urgent complaints and negative feedback, so your team can respond quickly before small issues become bigger brand problems.

Reputation Manager does more than show feedback. It helps uncover the real reasons behind recurring complaints and gives your team clear suggestions to improve customer experience.

Every comment has a purpose. The platform categorizes feedback into complaints, suggestions, concerns, and general feedback, helping your team prioritize the right actions without guessing.

Turn Your Reputation
Into Real Growth

Listen better. Grow stronger.

Talk to an Expert

Turn Your Reputation
Into Real Growth

Listen better. Grow stronger.

Talk to an Expert

Listen Across Every Customer Touchpoint

Pull reviews, comments, messages, tickets, and survey responses into one place.

Reputation Manager Integrations
Google Reviews logo

Google Reviews

Track ratings and public reviews from Google.

App Store logo
Google Play logo

App Store Reviews

Monitor feedback from the App Store and Google Play.

Facebook logo
Instagram logo
X Twitter logo
LinkedIn logo

Social Media

Listen across Facebook, Instagram, X, and LinkedIn.

WhatsApp logo
SMS Chatbot

Messaging Channels

Bring in conversations from WhatsApp and messaging touchpoints.

Email Helpdesk Live Chat

Support Channels

Collect complaints and service feedback from support systems.

Survey Forms CSAT Feedback Forms

Surveys & Forms

Turn customer responses into simple, trackable insights.

Trustpilot logo
Booking.com logo
TripAdvisor logo
Yelp logo

Third-Party Review Sites

Connect supported sites like Trustpilot, Booking.com, TripAdvisor, and Yelp.

Built for your industry.

Designed for your reputation.

Hotels & Hospitality

Create Exceptional Guest Experiences with Unified Reputation Intelligence

Capture private guest feedback, public reviews, and social sentiment in one system — and resolve issues while the guest is still on property.

Request a Demo
Key Challenges
Delayed feedback — issues surface after checkout
Slow service recovery across rooms, F&B & housekeeping
Fragmented signals across reviews, surveys & ops
Reputation risk on Google, TripAdvisor & booking platforms
Reputation Manager Solutions
Real-time guest signal capture via QR, SMS & kiosks
AI-powered sentiment & smart departmental routing
Closed-loop issue tracking from detection to resolution
Unified reputation + guest satisfaction dashboard
Hospitals & Healthcare

Build Patient Trust with Real-Time Reputation Intelligence

Capture signals across physical, digital, and service touchpoints — then trigger resolution workflows before issues become public dissatisfaction.

Request a Demo
Key Challenges
Patient dissatisfaction discovered too late — post-discharge
Fragmented signals across complaints, surveys & reviews
Slow routing for OPD waits, billing & staff behavior issues
No unified monitoring of Google & Facebook sentiment
Reputation Manager Solutions
Unified feedback across OPD, IPD, pharmacy & billing
AI complaint routing with escalation & audit trails
Healthcare reputation intelligence across public platforms
QR/NFC-based facility & maintenance alerting
Restaurants & Cafés

Turn Every Dining Moment Into Reputation Intelligence

Unify private guest feedback, public reviews, and operational signals for real-time visibility across every table, outlet, and customer journey.

Request a Demo
Key Challenges
Guests rarely complain at the table — issues become reviews
Google & TripAdvisor ratings directly impact foot traffic
Operational gaps affect food speed, billing & satisfaction
No cross-outlet visibility for multi-location brands
Reputation Manager Solutions
Table-level feedback capture while guests are still dining
Instant alerts for low ratings with real-time recovery
Review generation & reputation management across platforms
Multi-outlet performance & AI-driven guest insights
Retail & E-Commerce

Turn Every Shopper Interaction into Actionable Intelligence

Bring fragmented customer signals from stores, apps, delivery partners, and social platforms into one connected system — and act in real time.

Request a Demo
Key Challenges
Fragmented journeys across channels with siloed data
Unresolved issues turning into public reputation damage
Delivery & returns friction reducing repeat purchases
Leadership relying on delayed, incomplete reports
Reputation Manager Solutions
Unified feedback across stores, web, apps & delivery
AI sentiment analysis to surface service & product gaps
Delivery & returns intelligence with auto-escalations
Store-to-HQ live dashboards across regions & channels
BFSI

Turn Every Customer Signal into Intelligence, Action & Trust

A real-time layer connecting what customers feel, where issues occur, and which risks are emerging — built for banks, insurers, and financial institutions.

Request a Demo
Key Challenges
Customer signals fragmented across CRM, feedback & branches
Slow complaint resolution with manual routing & SLA gaps
Reputation risk escalating across public review channels
No unified view across branch, regional & compliance teams
Reputation Manager Solutions
Unified signals from branches, ATMs, apps & WhatsApp
AI complaint governance with SLA tracking & audit trails
Reputation & social intelligence with real-time response flows
Automated alerts, escalations & AI-assisted recovery
Manufacturing

Turn Factory-Floor Signals into Real-Time Action

Digitize paper forms, route maintenance requests, and connect workforce signals — from machine breakdowns to visitor compliance — in one operational layer.

Request a Demo
Key Challenges
Paper-based approvals creating delays & accountability gaps
Limited real-time visibility across factory & admin teams
Costly downtime from untracked maintenance requests
Visitor, OHS & safety workflows lacking structure
Reputation Manager Solutions
QR-based workflows for approvals, tasks & incidents
Breakdown capture with auto-assignment & resolution tracking
Visitor & compliance management with OHS security flows
Live dashboards for managers, dept heads & leadership
Government & Public Sector

Build Citizen Trust with Real-Time Public Sentiment Intelligence

Monitor public perception, manage complaints, and protect institutional reputation across digital channels — with full transparency and accountability at every level.

Request a Demo
Key Challenges
Citizen complaints siloed across departments & channels
Negative public sentiment escalating on social media
Slow issue resolution damaging public trust & credibility
No real-time visibility into service quality across agencies
Reputation Manager Solutions
Unified citizen feedback across web, SMS, kiosks & social
AI-powered public sentiment monitoring & risk alerts
Complaint routing with SLA tracking & full audit trails
Cross-agency dashboards for leadership & accountability

Built for your industry.

Designed for your reputation.

Hotels & Hospitality

Create Exceptional Guest Experiences with Unified Reputation Intelligence

Capture private guest feedback, public reviews, and social sentiment in one system — and resolve issues while the guest is still on property.

Request a Demo
Key Challenges
Delayed feedback — issues surface after checkout
Slow service recovery across rooms, F&B & housekeeping
Fragmented signals across reviews, surveys & ops
Reputation risk on Google, TripAdvisor & booking platforms
Reputation Manager Solutions
Real-time guest signal capture via QR, SMS & kiosks
AI-powered sentiment & smart departmental routing
Closed-loop issue tracking from detection to resolution
Unified reputation + guest satisfaction dashboard
Hospitals & Healthcare

Build Patient Trust with Real-Time Reputation Intelligence

Capture signals across physical, digital, and service touchpoints — then trigger resolution workflows before issues become public dissatisfaction.

Request a Demo
Key Challenges
Patient dissatisfaction discovered too late — post-discharge
Fragmented signals across complaints, surveys & reviews
Slow routing for OPD waits, billing & staff behavior issues
No unified monitoring of Google & Facebook sentiment
Reputation Manager Solutions
Unified feedback across OPD, IPD, pharmacy & billing
AI complaint routing with escalation & audit trails
Healthcare reputation intelligence across public platforms
QR/NFC-based facility & maintenance alerting
Restaurants & Cafés

Turn Every Dining Moment Into Reputation Intelligence

Unify private guest feedback, public reviews, and operational signals for real-time visibility across every table, outlet, and customer journey.

Request a Demo
Key Challenges
Guests rarely complain at the table — issues become reviews
Google & TripAdvisor ratings directly impact foot traffic
Operational gaps affect food speed, billing & satisfaction
No cross-outlet visibility for multi-location brands
Reputation Manager Solutions
Table-level feedback capture while guests are still dining
Instant alerts for low ratings with real-time recovery
Review generation & reputation management across platforms
Multi-outlet performance & AI-driven guest insights
Retail & E-Commerce

Turn Every Shopper Interaction into Actionable Intelligence

Bring fragmented customer signals from stores, apps, delivery partners, and social platforms into one connected system — and act in real time.

Request a Demo
Key Challenges
Fragmented journeys across channels with siloed data
Unresolved issues turning into public reputation damage
Delivery & returns friction reducing repeat purchases
Leadership relying on delayed, incomplete reports
Reputation Manager Solutions
Unified feedback across stores, web, apps & delivery
AI sentiment analysis to surface service & product gaps
Delivery & returns intelligence with auto-escalations
Store-to-HQ live dashboards across regions & channels
BFSI

Turn Every Customer Signal into Intelligence, Action & Trust

A real-time layer connecting what customers feel, where issues occur, and which risks are emerging — built for banks, insurers, and financial institutions.

Request a Demo
Key Challenges
Customer signals fragmented across CRM, feedback & branches
Slow complaint resolution with manual routing & SLA gaps
Reputation risk escalating across public review channels
No unified view across branch, regional & compliance teams
Reputation Manager Solutions
Unified signals from branches, ATMs, apps & WhatsApp
AI complaint governance with SLA tracking & audit trails
Reputation & social intelligence with real-time response flows
Automated alerts, escalations & AI-assisted recovery
Manufacturing

Turn Factory-Floor Signals into Real-Time Action

Digitize paper forms, route maintenance requests, and connect workforce signals — from machine breakdowns to visitor compliance — in one operational layer.

Request a Demo
Key Challenges
Paper-based approvals creating delays & accountability gaps
Limited real-time visibility across factory & admin teams
Costly downtime from untracked maintenance requests
Visitor, OHS & safety workflows lacking structure
Reputation Manager Solutions
QR-based workflows for approvals, tasks & incidents
Breakdown capture with auto-assignment & resolution tracking
Visitor & compliance management with OHS security flows
Live dashboards for managers, dept heads & leadership
Government & Public Sector

Build Citizen Trust with Real-Time Public Sentiment Intelligence

Monitor public perception, manage complaints, and protect institutional reputation across digital channels — with full transparency and accountability at every level.

Request a Demo
Key Challenges
Citizen complaints siloed across departments & channels
Negative public sentiment escalating on social media
Slow issue resolution damaging public trust & credibility
No real-time visibility into service quality across agencies
Reputation Manager Solutions
Unified citizen feedback across web, SMS, kiosks & social
AI-powered public sentiment monitoring & risk alerts
Complaint routing with SLA tracking & full audit trails
Cross-agency dashboards for leadership & accountability

See everything
Hiring Intelligence
can do

Reputation managed. Trust earned. Everywhere.

See everything
Reputation Manager can do

Reputation managed. Trust earned. Everywhere.

FAQ Section

Frequently asked questions

We know what you're thinking.

Quick answers to the questions we hear most about Reputation Manager.

Wondering How It Actually Works?

See how Reputation Manager brings customer feedback together, spots what needs attention, and helps your team respond with confidence.