hSenid
Reputation Management


Protect Your Reputation in Real Time.

Build and protect brand trust by catching issues early and responding quickly. Stay on top of public sentiment across leading review platforms, reduce negative impact, boost customer satisfaction, and keep your reputation strong where it matters most.

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Key Features

Understand customer sentiment as it happens by capturing and analyzing feedback from Facebook, Google Reviews, Play Store and App Store reviews, LinkedIn, and Instagram in real time. By unifying insights from these platforms, teams can quickly spot emerging issues, track satisfaction trends, and respond proactively, resolving concerns before they escalate and strengthening overall customer experience.

 

Spot patterns before they become problems. Automatically identify recurring keywords and themes to reveal emerging trends, enabling proactive improvements to products, services, and customer experience.

Respond faster to what matters most. Instantly notify relevant teams about high priority complaints or negative feedback, reducing response times and minimizing customer impact.

Move from insight to action. Receive clear, data backed recommendations based on detected patterns, helping teams resolve root causes and continuously improve customer outcomes.

Don’t just take our words for it.

"We selected hSenid Mobile for their proven record of software, their compliance to our requirements and their flexibility in project management."

Don’t just take our words for it.

"hSenid Mobile has over the years developed highly adaptable solutions catered to the market space & unique requirements of Brunei."

Don’t just take our words for it.

"The combination of hSenid CPaaS and its multi-operator support has given us access to a range of Telecom operators and their network services. "

Don’t just take our words for it.

"mSpace aims to make app creation swift with our Telecom APIs exposed on hSenid CPaaS, enabling new sources of income for our community."

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