Tailored Customer Service Call Analyzer

hSenid
Customer Service Call Analyzer

Turn Conversations into Competitive Advantage

Turn every customer call into clear, actionable insight. The Customer Service Call Analyzer evaluates conversation quality, detects sentiment and risk patterns, ensures compliance, and classifies issues automatically. With real-time coaching and satisfaction signals, teams resolve problems faster, reduce repeat calls, and consistently improve customer experience.

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Key Features

Customer Intent

Go beyond surface-level conversations to uncover the true reason a customer reached out. Clearly track how each interaction concludes, whether the issue was resolved, escalated, or left open, so teams gain full visibility into real customer outcomes.

Agent Performance

Get a clear, data-driven view of agent effectiveness with detailed performance statistics, including empathy indicators and adherence to quality standards. Identify strengths, uncover improvement areas, and drive consistently better customer interactions.

Recommended Actions

Turn insights into impact with clear, actionable recommendations. Agents receive practical guidance on what to improve, what to repeat, and how to handle similar interactions more effectively, driving better performance and more consistent customer experiences.

Overall Sentiment

AI powered sentiment insights reveal how customers feel and how agents respond, enabling teams to quickly gauge satisfaction and conversation quality.

Keyword Libraries

Track and manage the key topics and phrases mentioned during conversations by both customers and agents, making it easy to identify recurring themes, interests, and areas that need attention.

Script Adherence

Monitor how closely agents follow approved call guidelines and quickly identify gaps in real conversations. Turn these insights into clear actions that improve agent confidence, call quality, and overall performance.