AI Token Plans vs Subscriptions: How Telcos Should Price AI Services
Sell AI like data bundles or as a subscription? Compare AI token plans, daily and monthly packs and credit top-ups, and pick the right model for your market.
Build vs Partner: The Fastest Way for Telcos to Launch an AI Service
Should operators build their own AI service or partner? Compare cost, time to market, model access and upkeep to find the fastest route to launch.
Everyday Digital Services and Retention: The Role of AI for Telcos
High-utility daily services keep subscribers loyal. Learn how an AI chat service adds everyday value that strengthens retention for mobile operators.
Data Science and AI/ML
Outbound AI Voice Agents: Recover Payments and Win Back Customers Automatically
Outbound AI voice agents chase overdue payments, confirm bookings and win back lapsing customers at scale. See where they pay
Is Your AI Voice Agent EU AI Act Ready? The Disclosure Rules Now in Force
Since August 2026, EU rules require telling callers they’re talking to AI. Learn what your AI voice agent must disclose
AI Call Agent Software: 10 Questions to Ask Before You Buy
Buying AI call agent software? Ask these 10 questions about voice quality, languages, integrations, escalation and pricing before you choose
The First 60 Seconds of a Call: How AI Phone Agents Get Them Right
The first minute of a call shapes the whole experience. Learn how AI phone agents greet, identify and route callers
AI Call Agent for Sales: Turn Every Inbound Call Into Revenue
Missed and slow-answered calls cost sales. Learn how an AI call agent answers every inbound call instantly, qualifies leads and
How to Automate Insurance Claims Document Checks With AI
Speed up claims without adding staff. Learn how AI reads, extracts and cross-checks claim documents to flag missing items and
Lead Qualification Automation Using AI Document Analysis
Stop qualifying leads by hand. Learn how AI document analysis reads applications and forms to score and route your best
Cross-Document Verification: Turning Unstructured Documents Into Decisions
Cross-document verification checks that names, figures and dates match across files. See how document analysis software turns them into clear
Intelligent Document Processing: Why It’s Becoming Core Infrastructure
Intelligent document processing is moving from pilot to core infrastructure. Learn why, and how IDP turns unstructured documents into usable
Internal Knowledge Search ROI: How to Measure Time Saved Per Employee
Prove the value of AI knowledge search. Learn how to measure time saved per employee, faster onboarding and fewer repeat
Private Enterprise AI Assistant vs Bundled Copilots: Which Fits Your Business?
Bundled copilots are easy to start but hard to control. Compare them with a private enterprise AI platform on data
How to Connect SharePoint, Google Drive and Confluence to One AI Assistant
Stop searching five systems for one answer. Learn how to connect SharePoint, Google Drive and Confluence to one secure AI
Social Listening vs Review Monitoring: Which Does Your Brand Need?
Social listening tracks conversations; review monitoring tracks ratings. Compare what each catches, what each costs and which protects your brand
How to Respond to Negative Reviews at Scale Without Sounding Robotic
Reply to every negative review fast without canned responses. Learn a simple framework, AI drafting tips and approval flows that
Reputation Management Software: 8 Features to Compare Before You Buy
Choosing reputation management software? Compare these 8 features, from review monitoring and AI sentiment to response workflows and reporting.
Call Transcription vs Speech Analytics: What Contact Centers Actually Need
Transcripts tell you what was said; speech analytics tells you why it matters. Compare the two and see which your
How to Build a Call QA Scorecard That AI Can Score Automatically
Build a call QA scorecard AI can apply to every call. Learn which criteria to score, how to weight them
AI Speech Analytics Software: 9 Features to Compare Before You Buy
Evaluating AI speech analytics software? Compare these 9 features, from transcription accuracy and sentiment to QA scoring and CRM integration.
How AI Cut Time to Shortlist From 3 Weeks to 1 Day in High-Volume Hiring
A high-volume recruiter was spending three weeks shortlisting. See how AI interviews and scoring cut it to one day without
How to Write Structured Interview Questions AI Can Score Fairly
Better questions mean fairer AI scoring. A step-by-step guide to writing structured interview questions, rubrics and scoring criteria for AI
EU AI Act and AI Hiring: Use the Extra Time Until 2027 to Get Compliant
The EU AI Act deadline for AI hiring tools moved to December 2027. Learn what still applies now and how
Telco Signaling
Choosing the Right USSD Gateway Provider: Key Features to Look For
When millions rely on *123# to move money or get updates, downtime isn’t just annoying—it’s costly. The right USSD
Here’s What Leading Mobile Banks Want in a USSD Gateway
Discover why USSD remains a cost-effective telecom tool, enabling real-time, scalable, and internet-free communication for operators.
How Telcos Can Build Competitive Advantage with LBS Mobile Solutions
Discover how LBS is transforming telecom with enhanced customer experience, network optimization, and new revenue opportunities.
MCA Isn’t Dead — It Just Got Smarter
Boost customer engagement with a smart Missed Call Alert service. Enhance reliability, reduce churn, and unlock new revenue streams.
Why MCA Is Still a Hero in Low-Bandwidth Markets
Sometimes the simplest tools are the most effective. MCA continues to drive engagement where data can’t.
Why Missed Calls Still Matter in a 5G World
In markets with low data use, missed call alerts remain one of the most powerful communication triggers.
Top 5 USSD Gateway Platforms for Developers and Operators
Here are five standout USSD Gateway Platforms: 1. hSenid Mobile USSD Gateway, a veteran in the telecom space, offering a
What Is a SIGTRAN Gateway? A Deep Dive for Telecom Engineers
Bridge legacy SS7 and modern IP networks with SIGTRAN Gateway—cost-effective, scalable, and future-ready telecom solution.
Is Protocol Simulation a Must-Have or a Nice-to-Have for Telcos?
Telcos testing at scale need more than lab equipment, they need protocol simulators to avoid live network risks.
USSD Gateway Explained for Beginners
Discover why USSD remains a cost-effective telecom tool, enabling real-time, scalable, and internet-free communication for operators.
Why Do So Many Messaging Platforms Struggle to Scale?
From crashes to lag, poor architecture ruins CX. Here’s why messaging platforms often fail to grow, and how to fix
Is Your SMSC Infrastructure Ready for 5G?
In a 5G world, message delivery speed, volume, and security matter more than ever. Is your SMSC holding up?
Are Mobile LBS Services Underutilized in Modern Marketing?
Location-based marketing isn’t new, but it’s underused. Learn how telcos and brands can unlock its full potential.
Do Location-Based SMS Alerts Actually Drive User Action?
As mobile experiences become more personal and real-time, location-based SMS is emerging as a game-changer for telecom operators looking to
Best SMS Location-Based Service for Telecom Operators
As mobile experiences become more personal and real-time, location-based SMS is emerging as a game-changer for telecom operators looking to
Still Ignoring Missed Calls? You Might Be Losing More Than You Think
Missed calls often go unnoticed, but they carry valuable signals about customer needs and intent—sometimes even lost sales waiting to
3 Ways the Right USSD Gateway Provider Can Boost Your Mobile Reach Instantly
3 USSD tricks to get customers chatting, buying, and engaging in seconds – no apps, no data, just instant mobile
Why Your OTP Delivery Is Failing and How an Enterprise-Grade SMSC Fixes It
Hidden obstacles in OTP delivery—from network congestion to carrier limitations—and how enterprise-grade SMSCs ensure reliable, scalable authentication.
The Surprising ROI of Missed Call Alerts in Emerging Markets
Who knew missed calls could drive growth? Telcos in emerging markets are turning alerts into serious ROI.
Modernizing SS7 with a SIGTRAN Gateway: What You Need to Know in 2025
Discover the role of SIGTRAN in 5G telecom, bridging SS7 with IP networks for seamless roaming, SMS, and fraud prevention.
SMS Location-Based Service Campaigns That Work: 3 Proven Tactics from Leading Telcos
The smartest SMS campaigns know where you are. These telcos use that to their advantage—and it’s working.
Communication and API
Cross-Channel Messaging Strategies for the Food and Beverage Industry
Boost customer engagement & sales in the food & beverage industry with cross-channel messaging. Deliver consistent, timely updates!
The Power of Multi-Channel Communication Platforms in Financial Services
Discover how multi-channel communication enhances financial services. Boost engagement, security & efficiency with seamless platforms.
Timing is Everything: Best Time to Send B2B SMS Campaigns for Optimal Results
Optimize your B2B SMS campaigns with perfect timing! Discover the best days & hours to maximize engagement & boost conversions.
The Future of Multi-Channel Messaging: Reaching Your Audience Anytime, Anywhere
Discover the future of multi-channel messaging with Talito—seamless, personalized customer engagement anytime, anywhere.
Choosing the Right CPaaS API Management Tool: Why Telcos Should Embrace hSenid CPaaS
Choose the right API management tool with hSenid CPaaS: scalable, secure, accessible, monetizable, and empowering for telcos.
The Future of Telecommunications: Embracing Innovation and Connectivity
Explore the future of telecommunications with 5G, IoT, AI, and CPaaS: enhancing connectivity, automation, and customer engagement
Why SDPs Need to Advance with 5G
Discover why Service Delivery Platforms (SDPs) must advance with 5G for faster service innovation, improved network efficiency, and enhanced customer
Choosing the Right Service Delivery Platform for Your Business
Discover the benefits of Next-Generation SDPs like hSenid SDP for telecommunication services, ensuring flexibility, innovation, and customer satisfaction.
The Future of Service Delivery Platforms in 2024: What’s New
Explore the future of Service Delivery Platforms in 2024, focusing on trends and innovations in telecommunications, and how hSenid SDP
Five Tips to Help Telcos Choose the Right CPaaS Technology Enabler
In the last couple of centuries, communication evolved at a slow and steady pace and there was plenty of time
Wondering What a CPaaS Enabler Can Do for You? A Lot!
Today’s customers are all about convenience and efficiency. They want their needs met in the easiest and fastest way possible.
From Then to Now and Beyond: The Evolution of CPaaS
There was a time, not too long ago, when introducing a communications feature for businesses was a complex, tedious and
WhatsApp banking: Another trailblazing innovation from hSenid Mobile
hSenid Mobile Solutions has taken another step in revolutionising banking in Sri Lanka by introducing WhatsApp banking. For the first
hSenid Mobile introduces ‘Bank with ComBank on Viber’
hSenid Mobile has expanded its footprint in helping revolutionize the banking sector in Sri Lanka by introducing ‘Bank with ComBank
It’s the “Hack Time” of the year!
TADHack Sri Lanka 2022 by hSenid Mobile Solutions, the most anticipated open global hackathon, returns for the 8th time! October
WEBRTC; The Future of Service Provider- Customer Communication
WebRTC is an open-source project started by the World Wide Web Consortium (W3C) that enables developers to embed peer-to-peer real-time
Team Siplo discuss about their experience at TADHack Sri Lanka 2016
hSenid Mobile hosted TADHack Sri Lanka for the third consecutive time this year The competition was intense among the teams
Apps Making Money – Post TADHack Momentum
TADHack Sri Lanka 2014 which was held on 6th-7th June2014 at Dialog Future World, offered an international platform for Sri
TAP Application Development with Node
The significance of NodeJS: The programming languages used by developers are truly something that is dynamic. State-of-the-art languages come so
Payments in Future
Since consumers are now surrounded by a wealth of technology and expect businesses to lead the way with innovation. Many
WEBRTC FOR TELCOS
Over the years communication has been an ever evolving piece of technology. From the invention of the telephone by Alexander
Cloud and DevOps
Why Red Hat OpenShift Advisory Services Are Key to Digital Transformation
Unlock digital transformation with Red Hat OpenShift Advisory Services. Tailored strategies, security, and innovation for growth.
Mastering OpenShift Consultation and Implementation Tips for a Seamless Digital Transformation
Master OpenShift with expert tips on consultation, deployment, automation, and security for seamless digital transformation.
10 Must-Know OpenShift Consultation and Implementation Tips for Beginners
Discover 10 essential tips for OpenShift consultation and implementation to streamline your deployment and growth
Optimising Performance with Red Hat OpenShift Consultation
Optimize performance with Red Hat OpenShift consultation: tailored infrastructure, security, automation, and cost efficiency.
Unlocking Business Potential with Red Hat Solutions Consultation
Unlock business potential with Red Hat certified consultation: innovation, security, tailored solutions, and future-proof IT.
Why Your Organization Needs a Security Operations Center?
In today’s digital landscape, installing firewall software and setting up automated antivirus scans is no longer enough to keep an
The Hidden Costs of a Data Breach (Beyond the Ransom)
When people hear about a data breach, they often focus on the ransom demand or the immediate technical cleanup. In
OWASP API Security Top 10, Applied to Telco SDP/CPaaS: Real Misconfigurations and How to Close Them
Telecom Service Delivery Platforms (SDP) and Communications Platform as a Service (CPaaS) environments are built on APIs. That design gives
The Dark Side of Vibe Coding: Security Challenges for Developers
Vibe coding is changing how software gets built. By allowing developers to describe what they want in plain language and
API Security in the Age of Microservices: What Developers Get Wrong
Modern applications increasingly rely on microservices, and APIs are the glue that holds them together. That shift has made API
AI-Powered Cyber Attacks: The New Threat Your Team Needs to Know About
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,
Agentic AI: The Double-Edged Sword in Cybersecurity
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,