AI Token Plans vs Subscriptions: How Telcos Should Price AI Services
Sell AI like data bundles or as a subscription? Compare AI token plans, daily and monthly packs and credit top-ups, and pick the right model for your market.
Build vs Partner: The Fastest Way for Telcos to Launch an AI Service
Should operators build their own AI service or partner? Compare cost, time to market, model access and upkeep to find the fastest route to launch.
Everyday Digital Services and Retention: The Role of AI for Telcos
High-utility daily services keep subscribers loyal. Learn how an AI chat service adds everyday value that strengthens retention for mobile operators.
Data Science and AI/ML
Outbound AI Voice Agents: Recover Payments and Win Back Customers Automatically
Outbound AI voice agents chase overdue payments, confirm bookings and win back lapsing customers at scale. See where they pay
Is Your AI Voice Agent EU AI Act Ready? The Disclosure Rules Now in Force
Since August 2026, EU rules require telling callers they’re talking to AI. Learn what your AI voice agent must disclose
AI Call Agent Software: 10 Questions to Ask Before You Buy
Buying AI call agent software? Ask these 10 questions about voice quality, languages, integrations, escalation and pricing before you choose
The First 60 Seconds of a Call: How AI Phone Agents Get Them Right
The first minute of a call shapes the whole experience. Learn how AI phone agents greet, identify and route callers
AI Call Agent for Sales: Turn Every Inbound Call Into Revenue
Missed and slow-answered calls cost sales. Learn how an AI call agent answers every inbound call instantly, qualifies leads and
How to Automate Insurance Claims Document Checks With AI
Speed up claims without adding staff. Learn how AI reads, extracts and cross-checks claim documents to flag missing items and
Lead Qualification Automation Using AI Document Analysis
Stop qualifying leads by hand. Learn how AI document analysis reads applications and forms to score and route your best
Cross-Document Verification: Turning Unstructured Documents Into Decisions
Cross-document verification checks that names, figures and dates match across files. See how document analysis software turns them into clear
Intelligent Document Processing: Why It’s Becoming Core Infrastructure
Intelligent document processing is moving from pilot to core infrastructure. Learn why, and how IDP turns unstructured documents into usable
Internal Knowledge Search ROI: How to Measure Time Saved Per Employee
Prove the value of AI knowledge search. Learn how to measure time saved per employee, faster onboarding and fewer repeat
Private Enterprise AI Assistant vs Bundled Copilots: Which Fits Your Business?
Bundled copilots are easy to start but hard to control. Compare them with a private enterprise AI platform on data
How to Connect SharePoint, Google Drive and Confluence to One AI Assistant
Stop searching five systems for one answer. Learn how to connect SharePoint, Google Drive and Confluence to one secure AI
Social Listening vs Review Monitoring: Which Does Your Brand Need?
Social listening tracks conversations; review monitoring tracks ratings. Compare what each catches, what each costs and which protects your brand
How to Respond to Negative Reviews at Scale Without Sounding Robotic
Reply to every negative review fast without canned responses. Learn a simple framework, AI drafting tips and approval flows that
Reputation Management Software: 8 Features to Compare Before You Buy
Choosing reputation management software? Compare these 8 features, from review monitoring and AI sentiment to response workflows and reporting.
Call Transcription vs Speech Analytics: What Contact Centers Actually Need
Transcripts tell you what was said; speech analytics tells you why it matters. Compare the two and see which your
How to Build a Call QA Scorecard That AI Can Score Automatically
Build a call QA scorecard AI can apply to every call. Learn which criteria to score, how to weight them
AI Speech Analytics Software: 9 Features to Compare Before You Buy
Evaluating AI speech analytics software? Compare these 9 features, from transcription accuracy and sentiment to QA scoring and CRM integration.
How AI Cut Time to Shortlist From 3 Weeks to 1 Day in High-Volume Hiring
A high-volume recruiter was spending three weeks shortlisting. See how AI interviews and scoring cut it to one day without
How to Write Structured Interview Questions AI Can Score Fairly
Better questions mean fairer AI scoring. A step-by-step guide to writing structured interview questions, rubrics and scoring criteria for AI
EU AI Act and AI Hiring: Use the Extra Time Until 2027 to Get Compliant
The EU AI Act deadline for AI hiring tools moved to December 2027. Learn what still applies now and how
Telco Signaling
Your Missed Call Alert Platform Works Today. But Will It Scale Tomorrow?
A missed call alert service can look deceptively simple. A subscriber becomes unreachable, the network records the attempted call, and
Can Location-Based Services Help Telcos Compete With Digital Advertising Platforms?
Digital advertising platforms have built their strength around data, targeting, and measurable customer engagement. Telcos may not compete with them
The 5-Minute Opportunity: Reaching Customers at the Exact Place They’re Ready to Buy
Timing matters in marketing. So does location. A message sent five minutes too early can be ignored. The same message
From Network Location to New Revenue: What Telcos Can Learn From Dialog Axiata
For years, telecom operators have focused on monetizing connectivity through voice, messaging, and mobile data. But the network holds another
How a Location-Based Services Platform Helps Telcos Create New Revenue Streams
Telecom operators sit on a valuable asset that many digital businesses cannot easily replicate: network-driven location information. When used responsibly,
Are Your SMS CDRs Telling You the Full Story?
Every SMS leaves a trail of operational data. For telecom operators, Call Detail Records, or CDRs, are a critical part
Is It Time to Modernize Your Telco’s Legacy SMSC Infrastructure?
For many telecom operators, the SMSC has been part of the network for years. It still processes messages, connects applications,
Your SMS Routing Is Costing You More Than You Think
SMS routing is often treated as a technical configuration issue. In reality, it can have a direct impact on cost,
Why Are SMS Messages Failing? A Telco Guide to Delivery Optimization
SMS delivery looks simple from the subscriber’s point of view. A message is sent, and seconds later it should appear
How to Choose the Right SMSC Service Provider for Your Telco
SMS remains one of the most dependable communication channels in telecom. It supports everything from person-to-person messaging to authentication, alerts,
Predictive AIOps: Finding USSD Bottlenecks Before Subscribers Notice Them
USSD services can look simple from the subscriber’s side, but the infrastructure behind them is anything but simple. A single
USSD + AI + 5G: What the Next Generation of USSD Platforms Will Look Like
USSD has traditionally been seen as a simple, reliable channel for balance checks, mobile money, prepaid services, banking, and self-care.
How AI Can Detect Abnormal USSD Traffic Before Service Failure
USSD services often support high-volume and business-critical transactions. Balance checks, mobile money transfers, bill payments, prepaid services, and subscriber self-care
How to Integrate Wallet Payments Into Your USSD Service
USSD remains one of the most practical ways to give subscribers access to digital payments without requiring a smartphone, mobile
A/B Testing for USSD: How Telcos Can Test New Menus Before Full Rollout
USSD menus are often treated as static service channels, but they do not have to stay that way. As operators
How AI Can Optimize USSD Menus Based on Subscriber Behavior
USSD remains an important access channel for mobile banking, mobile money, telecom services, payments, and other digital experiences. Its biggest
USSD Over IMS: How USSD Services Work on 4G and 5G Networks
USSD has long been associated with 2G and 3G networks, but it still has an important role as mobile operators
Choosing a USSD Provider? 5 Things Most Telcos Overlook
Choosing the right USSD provider goes beyond pricing and shortcodes. Telcos must evaluate session stability, scalability, API flexibility, billing integration,
What Makes the Best USSD Solution in 2026? (Hint: It’s Not Just Speed)
Speed matters, but the best USSD solution in 2026 goes beyond fast response times. It must handle real traffic, support
WhatsApp vs USSD in Africa: Why the Oldest Channel Still Powers the Widest Reach
WhatsApp may dominate conversations, but USSD still powers the widest digital reach in Africa. Discover why USSD remains the most
Best Proximity SMS Marketing Use Cases for Retail and FMCG in Emerging Markets
Effective proximity SMS marketing is transforming retail and FMCG engagement in emerging markets. Learn how location-based SMS and USSD campaigns
Communication and API
Cross-Channel Messaging Strategies for the Food and Beverage Industry
Boost customer engagement & sales in the food & beverage industry with cross-channel messaging. Deliver consistent, timely updates!
The Power of Multi-Channel Communication Platforms in Financial Services
Discover how multi-channel communication enhances financial services. Boost engagement, security & efficiency with seamless platforms.
Timing is Everything: Best Time to Send B2B SMS Campaigns for Optimal Results
Optimize your B2B SMS campaigns with perfect timing! Discover the best days & hours to maximize engagement & boost conversions.
The Future of Multi-Channel Messaging: Reaching Your Audience Anytime, Anywhere
Discover the future of multi-channel messaging with Talito—seamless, personalized customer engagement anytime, anywhere.
Choosing the Right CPaaS API Management Tool: Why Telcos Should Embrace hSenid CPaaS
Choose the right API management tool with hSenid CPaaS: scalable, secure, accessible, monetizable, and empowering for telcos.
The Future of Telecommunications: Embracing Innovation and Connectivity
Explore the future of telecommunications with 5G, IoT, AI, and CPaaS: enhancing connectivity, automation, and customer engagement
Why SDPs Need to Advance with 5G
Discover why Service Delivery Platforms (SDPs) must advance with 5G for faster service innovation, improved network efficiency, and enhanced customer
Choosing the Right Service Delivery Platform for Your Business
Discover the benefits of Next-Generation SDPs like hSenid SDP for telecommunication services, ensuring flexibility, innovation, and customer satisfaction.
The Future of Service Delivery Platforms in 2024: What’s New
Explore the future of Service Delivery Platforms in 2024, focusing on trends and innovations in telecommunications, and how hSenid SDP
Five Tips to Help Telcos Choose the Right CPaaS Technology Enabler
In the last couple of centuries, communication evolved at a slow and steady pace and there was plenty of time
Wondering What a CPaaS Enabler Can Do for You? A Lot!
Today’s customers are all about convenience and efficiency. They want their needs met in the easiest and fastest way possible.
From Then to Now and Beyond: The Evolution of CPaaS
There was a time, not too long ago, when introducing a communications feature for businesses was a complex, tedious and
WhatsApp banking: Another trailblazing innovation from hSenid Mobile
hSenid Mobile Solutions has taken another step in revolutionising banking in Sri Lanka by introducing WhatsApp banking. For the first
hSenid Mobile introduces ‘Bank with ComBank on Viber’
hSenid Mobile has expanded its footprint in helping revolutionize the banking sector in Sri Lanka by introducing ‘Bank with ComBank
It’s the “Hack Time” of the year!
TADHack Sri Lanka 2022 by hSenid Mobile Solutions, the most anticipated open global hackathon, returns for the 8th time! October
WEBRTC; The Future of Service Provider- Customer Communication
WebRTC is an open-source project started by the World Wide Web Consortium (W3C) that enables developers to embed peer-to-peer real-time
Team Siplo discuss about their experience at TADHack Sri Lanka 2016
hSenid Mobile hosted TADHack Sri Lanka for the third consecutive time this year The competition was intense among the teams
Apps Making Money – Post TADHack Momentum
TADHack Sri Lanka 2014 which was held on 6th-7th June2014 at Dialog Future World, offered an international platform for Sri
TAP Application Development with Node
The significance of NodeJS: The programming languages used by developers are truly something that is dynamic. State-of-the-art languages come so
Payments in Future
Since consumers are now surrounded by a wealth of technology and expect businesses to lead the way with innovation. Many
WEBRTC FOR TELCOS
Over the years communication has been an ever evolving piece of technology. From the invention of the telephone by Alexander
Cloud and DevOps
Why Red Hat OpenShift Advisory Services Are Key to Digital Transformation
Unlock digital transformation with Red Hat OpenShift Advisory Services. Tailored strategies, security, and innovation for growth.
Mastering OpenShift Consultation and Implementation Tips for a Seamless Digital Transformation
Master OpenShift with expert tips on consultation, deployment, automation, and security for seamless digital transformation.
10 Must-Know OpenShift Consultation and Implementation Tips for Beginners
Discover 10 essential tips for OpenShift consultation and implementation to streamline your deployment and growth
Optimising Performance with Red Hat OpenShift Consultation
Optimize performance with Red Hat OpenShift consultation: tailored infrastructure, security, automation, and cost efficiency.
Unlocking Business Potential with Red Hat Solutions Consultation
Unlock business potential with Red Hat certified consultation: innovation, security, tailored solutions, and future-proof IT.
Why Your Organization Needs a Security Operations Center?
In today’s digital landscape, installing firewall software and setting up automated antivirus scans is no longer enough to keep an
The Hidden Costs of a Data Breach (Beyond the Ransom)
When people hear about a data breach, they often focus on the ransom demand or the immediate technical cleanup. In
OWASP API Security Top 10, Applied to Telco SDP/CPaaS: Real Misconfigurations and How to Close Them
Telecom Service Delivery Platforms (SDP) and Communications Platform as a Service (CPaaS) environments are built on APIs. That design gives
The Dark Side of Vibe Coding: Security Challenges for Developers
Vibe coding is changing how software gets built. By allowing developers to describe what they want in plain language and
API Security in the Age of Microservices: What Developers Get Wrong
Modern applications increasingly rely on microservices, and APIs are the glue that holds them together. That shift has made API
AI-Powered Cyber Attacks: The New Threat Your Team Needs to Know About
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,
Agentic AI: The Double-Edged Sword in Cybersecurity
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,