AI Token Plans vs Subscriptions: How Telcos Should Price AI Services
Sell AI like data bundles or as a subscription? Compare AI token plans, daily and monthly packs and credit top-ups, and pick the right model for your market.
Build vs Partner: The Fastest Way for Telcos to Launch an AI Service
Should operators build their own AI service or partner? Compare cost, time to market, model access and upkeep to find the fastest route to launch.
Everyday Digital Services and Retention: The Role of AI for Telcos
High-utility daily services keep subscribers loyal. Learn how an AI chat service adds everyday value that strengthens retention for mobile operators.
Data Science and AI/ML
Still Searching PDFs Manually? There’s a Better Way
PDFs are everywhere in enterprise environments. Policies, technical manuals, reports, contracts, product guides, compliance documents, presentations converted to PDF, and
What CIOs Should Know Before Deploying an Enterprise AI Assistant
Enterprise AI is moving quickly from experimentation into everyday business operations. Employees want faster access to information, leadership teams want
The Hidden Cost of Scattered Enterprise Knowledge
Enterprise knowledge rarely disappears. More often, it becomes difficult to find.
A policy sits in a shared drive. Product information
AI Call Agent vs IVR: Which One Actually Delivers a Better Customer Experience?
For years, Interactive Voice Response systems have been the standard way businesses manage incoming calls. They help route customers, reduce
How Financial Institutions Can Automate Document Compliance Checks with AI
Financial institutions process a constant stream of identity documents, account applications, invoices, supporting records, and financial statements. Yet many compliance
AI Knowledge Assistants vs Traditional Knowledge Bases: What’s the Difference?
For years, traditional knowledge bases have helped organizations store policies, manuals, procedures, FAQs, and operational documents in one place. They
How to Monitor Online Reviews Across Multiple Platforms
Online reviews rarely stay in one place. A customer might leave a Google review after visiting your business, post feedback
Are Customer Complaints Trying to Warn You About a Bigger Problem?
A customer complaint can seem small when viewed on its own. A delayed response. A confusing checkout experience. A problem
How to Find the Root Cause Behind Recurring Negative Reviews
A negative review can look like an isolated complaint. But when similar comments keep appearing, there is usually a deeper
One Bad Review Can Spread Fast. Is Your Brand Ready to Respond?
A single unhappy customer can post a review in seconds. Before your team has even seen it, that comment may
What Are You Missing in the 90% of Calls You Don’t Review?
Most customer service teams review only a fraction of their calls. The rest are stored, archived, and rarely revisited unless
How to Identify High-Risk Customer Conversations Before It’s Too Late
Not every difficult customer call becomes a serious business problem. But some do.
A frustrated customer may be preparing to
What If Every Customer Call Could Coach Your Agents?
Customer service teams handle hundreds, sometimes thousands, of conversations every day. Each call contains clues about what agents are doing
Why Manual Call Monitoring Is Holding Your Customer Service Team Back
Customer service leaders are expected to improve quality, protect compliance, coach agents, and keep customers satisfied. Yet many teams still
The MNC Hiring Challenge: Too Many Applicants, Too Little Time
For multinational companies, attracting applicants is rarely the biggest recruitment problem. The real challenge begins after applications arrive. One vacancy
The Secret to Faster, More Accurate Hiring: How MNCs Can Find the Best Candidates in Just Weeks
For multinational companies, hiring at scale creates a difficult balance. Recruitment teams need to move quickly, but speed can’t come
AI Hiring vs Manual Hiring: Which One Actually Finds Better Talent?
Finding the right candidate has always involved judgment, experience, and a fair amount of time. Traditional hiring relies heavily on
Seven Ways AI Interview Software Can Improve Candidate Quality
Hiring teams are under pressure to move faster, but speed alone doesn’t solve the biggest recruitment challenge: finding the right
Your Best Candidates Are Dropping Out Before You Even Interview Them. Here’s Why
Your strongest candidate may already be gone by the time your recruitment team opens their CV.
That sounds dramatic, but
What Makes an AI Deployment Production-Ready?
A successful AI demo can be built quickly. A production-ready AI system is different.
It has to work with real
Your Enterprise AI Strategy Has a Blind Spot: Data Sovereignty
Most enterprise AI strategies focus on models, productivity, automation, and use cases. Teams compare providers, test copilots, build internal assistants,
Telco Signaling
Your Missed Call Alert Platform Works Today. But Will It Scale Tomorrow?
A missed call alert service can look deceptively simple. A subscriber becomes unreachable, the network records the attempted call, and
Can Location-Based Services Help Telcos Compete With Digital Advertising Platforms?
Digital advertising platforms have built their strength around data, targeting, and measurable customer engagement. Telcos may not compete with them
The 5-Minute Opportunity: Reaching Customers at the Exact Place They’re Ready to Buy
Timing matters in marketing. So does location. A message sent five minutes too early can be ignored. The same message
From Network Location to New Revenue: What Telcos Can Learn From Dialog Axiata
For years, telecom operators have focused on monetizing connectivity through voice, messaging, and mobile data. But the network holds another
How a Location-Based Services Platform Helps Telcos Create New Revenue Streams
Telecom operators sit on a valuable asset that many digital businesses cannot easily replicate: network-driven location information. When used responsibly,
Are Your SMS CDRs Telling You the Full Story?
Every SMS leaves a trail of operational data. For telecom operators, Call Detail Records, or CDRs, are a critical part
Is It Time to Modernize Your Telco’s Legacy SMSC Infrastructure?
For many telecom operators, the SMSC has been part of the network for years. It still processes messages, connects applications,
Your SMS Routing Is Costing You More Than You Think
SMS routing is often treated as a technical configuration issue. In reality, it can have a direct impact on cost,
Why Are SMS Messages Failing? A Telco Guide to Delivery Optimization
SMS delivery looks simple from the subscriber’s point of view. A message is sent, and seconds later it should appear
How to Choose the Right SMSC Service Provider for Your Telco
SMS remains one of the most dependable communication channels in telecom. It supports everything from person-to-person messaging to authentication, alerts,
Predictive AIOps: Finding USSD Bottlenecks Before Subscribers Notice Them
USSD services can look simple from the subscriber’s side, but the infrastructure behind them is anything but simple. A single
USSD + AI + 5G: What the Next Generation of USSD Platforms Will Look Like
USSD has traditionally been seen as a simple, reliable channel for balance checks, mobile money, prepaid services, banking, and self-care.
How AI Can Detect Abnormal USSD Traffic Before Service Failure
USSD services often support high-volume and business-critical transactions. Balance checks, mobile money transfers, bill payments, prepaid services, and subscriber self-care
How to Integrate Wallet Payments Into Your USSD Service
USSD remains one of the most practical ways to give subscribers access to digital payments without requiring a smartphone, mobile
A/B Testing for USSD: How Telcos Can Test New Menus Before Full Rollout
USSD menus are often treated as static service channels, but they do not have to stay that way. As operators
How AI Can Optimize USSD Menus Based on Subscriber Behavior
USSD remains an important access channel for mobile banking, mobile money, telecom services, payments, and other digital experiences. Its biggest
USSD Over IMS: How USSD Services Work on 4G and 5G Networks
USSD has long been associated with 2G and 3G networks, but it still has an important role as mobile operators
Choosing a USSD Provider? 5 Things Most Telcos Overlook
Choosing the right USSD provider goes beyond pricing and shortcodes. Telcos must evaluate session stability, scalability, API flexibility, billing integration,
What Makes the Best USSD Solution in 2026? (Hint: It’s Not Just Speed)
Speed matters, but the best USSD solution in 2026 goes beyond fast response times. It must handle real traffic, support
WhatsApp vs USSD in Africa: Why the Oldest Channel Still Powers the Widest Reach
WhatsApp may dominate conversations, but USSD still powers the widest digital reach in Africa. Discover why USSD remains the most
Best Proximity SMS Marketing Use Cases for Retail and FMCG in Emerging Markets
Effective proximity SMS marketing is transforming retail and FMCG engagement in emerging markets. Learn how location-based SMS and USSD campaigns
Communication and API
Cross-Channel Messaging Strategies for the Food and Beverage Industry
Boost customer engagement & sales in the food & beverage industry with cross-channel messaging. Deliver consistent, timely updates!
The Power of Multi-Channel Communication Platforms in Financial Services
Discover how multi-channel communication enhances financial services. Boost engagement, security & efficiency with seamless platforms.
Timing is Everything: Best Time to Send B2B SMS Campaigns for Optimal Results
Optimize your B2B SMS campaigns with perfect timing! Discover the best days & hours to maximize engagement & boost conversions.
The Future of Multi-Channel Messaging: Reaching Your Audience Anytime, Anywhere
Discover the future of multi-channel messaging with Talito—seamless, personalized customer engagement anytime, anywhere.
Choosing the Right CPaaS API Management Tool: Why Telcos Should Embrace hSenid CPaaS
Choose the right API management tool with hSenid CPaaS: scalable, secure, accessible, monetizable, and empowering for telcos.
The Future of Telecommunications: Embracing Innovation and Connectivity
Explore the future of telecommunications with 5G, IoT, AI, and CPaaS: enhancing connectivity, automation, and customer engagement
Why SDPs Need to Advance with 5G
Discover why Service Delivery Platforms (SDPs) must advance with 5G for faster service innovation, improved network efficiency, and enhanced customer
Choosing the Right Service Delivery Platform for Your Business
Discover the benefits of Next-Generation SDPs like hSenid SDP for telecommunication services, ensuring flexibility, innovation, and customer satisfaction.
The Future of Service Delivery Platforms in 2024: What’s New
Explore the future of Service Delivery Platforms in 2024, focusing on trends and innovations in telecommunications, and how hSenid SDP
Five Tips to Help Telcos Choose the Right CPaaS Technology Enabler
In the last couple of centuries, communication evolved at a slow and steady pace and there was plenty of time
Wondering What a CPaaS Enabler Can Do for You? A Lot!
Today’s customers are all about convenience and efficiency. They want their needs met in the easiest and fastest way possible.
From Then to Now and Beyond: The Evolution of CPaaS
There was a time, not too long ago, when introducing a communications feature for businesses was a complex, tedious and
WhatsApp banking: Another trailblazing innovation from hSenid Mobile
hSenid Mobile Solutions has taken another step in revolutionising banking in Sri Lanka by introducing WhatsApp banking. For the first
hSenid Mobile introduces ‘Bank with ComBank on Viber’
hSenid Mobile has expanded its footprint in helping revolutionize the banking sector in Sri Lanka by introducing ‘Bank with ComBank
It’s the “Hack Time” of the year!
TADHack Sri Lanka 2022 by hSenid Mobile Solutions, the most anticipated open global hackathon, returns for the 8th time! October
WEBRTC; The Future of Service Provider- Customer Communication
WebRTC is an open-source project started by the World Wide Web Consortium (W3C) that enables developers to embed peer-to-peer real-time
Team Siplo discuss about their experience at TADHack Sri Lanka 2016
hSenid Mobile hosted TADHack Sri Lanka for the third consecutive time this year The competition was intense among the teams
Apps Making Money – Post TADHack Momentum
TADHack Sri Lanka 2014 which was held on 6th-7th June2014 at Dialog Future World, offered an international platform for Sri
TAP Application Development with Node
The significance of NodeJS: The programming languages used by developers are truly something that is dynamic. State-of-the-art languages come so
Payments in Future
Since consumers are now surrounded by a wealth of technology and expect businesses to lead the way with innovation. Many
WEBRTC FOR TELCOS
Over the years communication has been an ever evolving piece of technology. From the invention of the telephone by Alexander
Cloud and DevOps
Why Your Organization Needs a Security Operations Center?
In today’s digital landscape, installing firewall software and setting up automated antivirus scans is no longer enough to keep an
The Hidden Costs of a Data Breach (Beyond the Ransom)
When people hear about a data breach, they often focus on the ransom demand or the immediate technical cleanup. In
OWASP API Security Top 10, Applied to Telco SDP/CPaaS: Real Misconfigurations and How to Close Them
Telecom Service Delivery Platforms (SDP) and Communications Platform as a Service (CPaaS) environments are built on APIs. That design gives
The Dark Side of Vibe Coding: Security Challenges for Developers
Vibe coding is changing how software gets built. By allowing developers to describe what they want in plain language and
API Security in the Age of Microservices: What Developers Get Wrong
Modern applications increasingly rely on microservices, and APIs are the glue that holds them together. That shift has made API
AI-Powered Cyber Attacks: The New Threat Your Team Needs to Know About
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,
Agentic AI: The Double-Edged Sword in Cybersecurity
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,
Top Red Hat OpenShift Partners for Migration Projects Worldwide
What defines the best Red Hat OpenShift migration partners and why execution-focused expertise matters in enterprise modernization.
Best OpenShift Migration Partners for Regulated Teams (Checklist Inside)
Learn how to evaluate Red Hat OpenShift migration partners for regulated industries. Use our checklist to ensure compliance, security, and
OpenShift Consulting vs. In-House Platform Teams: Cost and Risk Comparison
Deciding between OpenShift consulting and building an in-house platform team can significantly impact both budgets and operational resilience. OpenShift experts
Why Even Big Tech Still Relies on Red Hat Consultation Providers
ChatGPT said:
Big Tech relies on Red Hat consultation providers for OpenShift, OpenStack, and Ansible mastery—secure automation, VMware-to-containers migration, and
The Role of Red Hat Consultation Providers in Cloud Chaos Control
Red Hat consultation transforms cloud chaos into efficient, automated, and secure operations that drive digital transformation success.
What Happens When You Skip a Red Hat Consultation? (Hint: Disaster)
One missing step: skipping a Red Hat consultation provider, can turn a smooth deployment into chaos. Here’s what companies learn
Should Small Teams Invest in a Red Hat Consultation Provider?
When budgets are tight, every tech investment counts. So, is hiring a Red Hat consultation provider really worth it for
10 Must-Know OpenShift Consultation and Implementation Tips for Beginners
Discover 10 essential tips for OpenShift consultation and implementation to streamline your deployment and growth
Would You Trust a Cloud Migration Without a Red Hat Expert
hSenid Mobile isn’t just a vendor, it’s the partner you want when every second and system counts during migration.
How Long Should It Really Take to Provision a Cluster?
From minutes to days, why OpenShift cluster provisioning times vary wildly. Behind the scenes of automation, hosted control planes, and
Is OpenStack Too Complex Without Professional Consulting?
DIY OpenStack can drain time and resources. Consulting might be the difference between success and stall.
How Do You Know You’re Using Ansible Provisioning Right?
Consulting isn’t just for giants. Here’s when Red Hat makes sense for smaller engineering teams.
DevSecOps on Fire? Here’s How Red Hat Solutions Consultation Puts It Out Fast
Consulting isn’t just for giants. Here’s when Red Hat makes sense for smaller engineering teams.
Is Red Hat Consulting Worth the Cost for Smaller Teams?
Consulting isn’t just for giants. Here’s when Red Hat makes sense for smaller engineering teams.
Why Your Organization Needs a Security Operations Center?
In today’s digital landscape, installing firewall software and setting up automated antivirus scans is no longer enough to keep an
The Hidden Costs of a Data Breach (Beyond the Ransom)
When people hear about a data breach, they often focus on the ransom demand or the immediate technical cleanup. In
OWASP API Security Top 10, Applied to Telco SDP/CPaaS: Real Misconfigurations and How to Close Them
Telecom Service Delivery Platforms (SDP) and Communications Platform as a Service (CPaaS) environments are built on APIs. That design gives
The Dark Side of Vibe Coding: Security Challenges for Developers
Vibe coding is changing how software gets built. By allowing developers to describe what they want in plain language and
API Security in the Age of Microservices: What Developers Get Wrong
Modern applications increasingly rely on microservices, and APIs are the glue that holds them together. That shift has made API
AI-Powered Cyber Attacks: The New Threat Your Team Needs to Know About
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,
Agentic AI: The Double-Edged Sword in Cybersecurity
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,