Just a decade or so ago, the word ‘instant’ was primarily applicable to food and drink, like instant noodles and instant coffee. Today, the world of service too has become instant – from opening a bank account and checking account balances to transferring money and upgrading credit limits, customers want their tasks to be carried…
Read article
TADHack Sri Lanka 2023 by hSenid Mobile Solutions, the most anticipated open global hackathon, was successfully held at the Nawaloka Auditorium on October 21, 2023, for the 9th consecutive year, allowing Sri Lankan innovators to present and demonstrate their unique ideas and talents for the world. The TADHack Global Championship, held annually, gathers the brightest…
Read article
These days, the world of business is all about digital transformation. Regardless of sector or industry, organizations are looking for ways to automate operations and processes. There are different digital tools for varying requirements. In terms of customer service, AI assistants are proving to be immensely popular. AI assistants are a boon to businesses in…
Read article
In the last couple of centuries, communication evolved at a slow and steady pace and there was plenty of time to adjust to each new development. In the last couple of decades, however, the rate of progress in communication has accelerated and now innovation seems to be happening at breakneck speed. Prior to the advent…
Read article
Today’s customers are all about convenience and efficiency. They want their needs met in the easiest and fastest way possible. Today’s customers are also demanding. They want things done on their terms and, when this does not happen, they will go elsewhere. Tailoring operations to match the modern customer profile is crucial to success and…
Read article
There was a time, not too long ago, when introducing a communications feature for businesses was a complex, tedious and expensive process. Platforms had to be built for each specific requirement and organizations had to approach each communication service provider individually. This meant lengthy negotiations and hefty bills. Exacerbating the situation was the limitations of…
Read article