AI Token Plans vs Subscriptions: How Telcos Should Price AI Services
Sell AI like data bundles or as a subscription? Compare AI token plans, daily and monthly packs and credit top-ups, and pick the right model for your market.
Build vs Partner: The Fastest Way for Telcos to Launch an AI Service
Should operators build their own AI service or partner? Compare cost, time to market, model access and upkeep to find the fastest route to launch.
Everyday Digital Services and Retention: The Role of AI for Telcos
High-utility daily services keep subscribers loyal. Learn how an AI chat service adds everyday value that strengthens retention for mobile operators.
Data Science and AI/ML
Still Searching PDFs Manually? There’s a Better Way
PDFs are everywhere in enterprise environments. Policies, technical manuals, reports, contracts, product guides, compliance documents, presentations converted to PDF, and
What CIOs Should Know Before Deploying an Enterprise AI Assistant
Enterprise AI is moving quickly from experimentation into everyday business operations. Employees want faster access to information, leadership teams want
The Hidden Cost of Scattered Enterprise Knowledge
Enterprise knowledge rarely disappears. More often, it becomes difficult to find.
A policy sits in a shared drive. Product information
AI Call Agent vs IVR: Which One Actually Delivers a Better Customer Experience?
For years, Interactive Voice Response systems have been the standard way businesses manage incoming calls. They help route customers, reduce
How Financial Institutions Can Automate Document Compliance Checks with AI
Financial institutions process a constant stream of identity documents, account applications, invoices, supporting records, and financial statements. Yet many compliance
AI Knowledge Assistants vs Traditional Knowledge Bases: What’s the Difference?
For years, traditional knowledge bases have helped organizations store policies, manuals, procedures, FAQs, and operational documents in one place. They
How to Monitor Online Reviews Across Multiple Platforms
Online reviews rarely stay in one place. A customer might leave a Google review after visiting your business, post feedback
Are Customer Complaints Trying to Warn You About a Bigger Problem?
A customer complaint can seem small when viewed on its own. A delayed response. A confusing checkout experience. A problem
How to Find the Root Cause Behind Recurring Negative Reviews
A negative review can look like an isolated complaint. But when similar comments keep appearing, there is usually a deeper
One Bad Review Can Spread Fast. Is Your Brand Ready to Respond?
A single unhappy customer can post a review in seconds. Before your team has even seen it, that comment may
What Are You Missing in the 90% of Calls You Don’t Review?
Most customer service teams review only a fraction of their calls. The rest are stored, archived, and rarely revisited unless
How to Identify High-Risk Customer Conversations Before It’s Too Late
Not every difficult customer call becomes a serious business problem. But some do.
A frustrated customer may be preparing to
What If Every Customer Call Could Coach Your Agents?
Customer service teams handle hundreds, sometimes thousands, of conversations every day. Each call contains clues about what agents are doing
Why Manual Call Monitoring Is Holding Your Customer Service Team Back
Customer service leaders are expected to improve quality, protect compliance, coach agents, and keep customers satisfied. Yet many teams still
The MNC Hiring Challenge: Too Many Applicants, Too Little Time
For multinational companies, attracting applicants is rarely the biggest recruitment problem. The real challenge begins after applications arrive. One vacancy
The Secret to Faster, More Accurate Hiring: How MNCs Can Find the Best Candidates in Just Weeks
For multinational companies, hiring at scale creates a difficult balance. Recruitment teams need to move quickly, but speed can’t come
AI Hiring vs Manual Hiring: Which One Actually Finds Better Talent?
Finding the right candidate has always involved judgment, experience, and a fair amount of time. Traditional hiring relies heavily on
Seven Ways AI Interview Software Can Improve Candidate Quality
Hiring teams are under pressure to move faster, but speed alone doesn’t solve the biggest recruitment challenge: finding the right
Your Best Candidates Are Dropping Out Before You Even Interview Them. Here’s Why
Your strongest candidate may already be gone by the time your recruitment team opens their CV.
That sounds dramatic, but
What Makes an AI Deployment Production-Ready?
A successful AI demo can be built quickly. A production-ready AI system is different.
It has to work with real
Your Enterprise AI Strategy Has a Blind Spot: Data Sovereignty
Most enterprise AI strategies focus on models, productivity, automation, and use cases. Teams compare providers, test copilots, build internal assistants,
Telco Signaling
SS7 Signaling Security: How Operators Stop Location Tracking and SMS Interception
SS7 flaws let attackers track locations and intercept SMS. Learn how operators secure signaling with filtering, monitoring and a hardened
Missed Call Alerts in the VoLTE and Wi-Fi Calling Era: What Operators Must Update
VoLTE, Wi-Fi calling and eSIM change how calls are missed. Learn what operators must update so missed call alerts keep
How to Integrate Missed Call Alerts With Your CRM to Capture Callback Leads
Turn every missed call into a follow-up. Learn how to connect missed call alerts to your CRM so callbacks, leads
How to Price Location-Based Services for Enterprise Clients
Per query, per subscriber or per campaign? A practical guide to pricing location-based services so enterprise clients buy and operators
Device Location Verification API: Stop Card Fraud With Network Location
Banks can confirm a customer’s phone is where the card is used. Learn how telcos sell device location verification APIs
Privacy-First Location-Based Services: A Compliance Guide for Operators
Location data is sensitive. This guide shows operators how to design privacy-first location services with consent, anonymization and compliance built
Is Your SMSC Ready for RCS? Preparing Your Messaging Core for Business Messaging
RCS is growing, but SMS still carries OTPs and fallback. Learn how to prepare your SMSC for RCS business messaging
How to Deploy an SMS Firewall: A Step-by-Step Guide for Operators
Block spam, grey routes and scams at the network edge. A step-by-step guide to deploying an SMS firewall that protects
AI Smishing: How Operators Protect Subscribers and A2P Revenue
AI makes smishing messages look real. See how operators use content-aware SMS firewalls to block scams, protect subscribers and keep
Stop AIT and SMS Pumping: Protect A2P Revenue and Enterprise Trust
Artificially inflated traffic is now the most common SMS fraud. Learn how operators detect SMS pumping early and protect A2P
Grey Route SMS: How Operators Protect A2P Messaging Revenue
Grey route traffic drains A2P SMS revenue. Learn how operators detect grey routes, enforce routing rules and protect messaging revenue
USSD Security: How to Protect Mobile Money Sessions From SIM-Swap Fraud
SIM-swap fraud targets mobile money users. Learn how operators secure USSD sessions with SIM-swap checks, PINs and real-time fraud signals.
How to Charge for USSD Services: Billing Models and Integration Guide
Charge per session, per transaction or by subscription? A practical guide to USSD billing models and integrating charging without revenue
USSD Session Timeouts: How to Cut Drop-Offs and Recover Lost Transactions
Every USSD timeout is a lost transaction. Learn what causes session drops and how session resume, smart timeouts and retries
How to Design USSD Menus Subscribers Actually Finish: 10 UX Rules
Long menus and timeouts lose USSD customers. Use these 10 UX rules for menu depth, wording and shortcuts to raise
Predicting USSD Revenue Risk With AI: A Guide for Operators
Declining USSD apps quietly cost revenue. Learn how AI spots at-risk applications early, from rising drop-offs to falling sessions, so
Why a Customizable SIGTRAN Stack Gives Telcos More Control
Telecom networks are built around complex signaling environments, and those environments rarely look exactly the same from one operator to
How to Choose the Right SIGTRAN Gateway Provider for Your Telco
Choosing the right signaling partner is a strategic decision for any telecom operator. A gateway sits between applications and critical
Why Your Signaling Architecture Could Be Slowing Down Innovation
Telecom innovation often depends on what happens deep inside the network. New messaging services, location-based applications, authentication flows, and other
Lost Revenue? How the Best Missed Call Alert Solution Helps Telcos Reconnect Subscribers
Every unanswered call has a story behind it. A customer may be trying to reach a family member, a business
How Telcos Can Monetize Missed Call Alert Services Beyond Basic Notifications
Missed Call Alert services are often treated as a simple network utility. A subscriber becomes unreachable, someone attempts to call,
Communication and API
How Telcos can Craft their Own Space in the App Economy
How Telcos can Craft their Own Space in the App Economy As we speak, the App Economy is on the
Increasing ROI in Mobile Apps
It’s not a surprise that analysts predict consumers to spend $87 billion on purchases made from mobile devices in 2014.
Can your Bank become the Bank of the future?
The Banking industry is rapidly changing and the biggest paradigm shift that has occurred is the move to digitalizing-banks only.
hSenid Mobile announces the new mission and tagline
hSenid Mobile is a subsidiary of the hSenid group of companies. hSenid celebrated its 20 years of innovation in 2017
The Rise of Digital Bank
Banking and financial institutes have been struggling to join the digital disruption over the past couple of years. Although most
TADHack SL 2016 Developer Highlight : SAS Ninja
Team SAS ninja Labs became the second runners up at TADHack Sri Lanka 2016. Among the many novelty ideas that
TADHack SRI LANKA 2018
hSenid Mobile Solutions concluded TADHack Sri Lanka 2018, the biggest Telco Application Development Hackathon in the world, successfully for the
Telco’s opportunity is not missed!
While SMS being the most used data service in the world, telcos can empower enterprises to give freedom to the
Subscriber created vas Revolution
With different messaging channels available in the market, such as WhatsApp, Viber, Messenger, Skype, etc., SMS is still the best
Achieve a 100% customer retention rate with an advance Self-Care solution
Bile self-care solutions are becoming a convenient way for mobile operators to engage with customers 24/7 while enhancing customer experience
How to develop Telco Applications – Webinar series
hSenid Mobile launched Dev Space for all Telco developers around the world. It’s an initiative where developers can use Dev Space APIs to develop
Double your Vas revenue – proven with results
Exposing APIs transformed the business world and the internet. Internet companies and handset manufacturers have captured a great deal of
Why banks need to digitalize?
The Banking industry is rapidly changing and the biggest paradigm shift that has occurred is digitalization. If banks want to
The adventure of six Avid Readers
When Idea Mart first came on board, more often than not, subscribers thought it would be another mere Value Added
TADHack SL 2015 Developer Highligh : M-PARK
M-Park says “Save Your Fuel; Save Your Time” The ability to convert ideas to things is the hardest part of
Team Inglorious Masters shares their experience at this year’s TADHack
Team Inglorious Masters was one of the final contestants at TADHack this year at Colombo. They had participated in last
The Youngest Team to compete at TADHack shares their experience
Among the very tech savvy university undergraduates, at TADHack this year, team “Api Kawruda” took everybody’s attention, with just three
TADHack SL 2016 Developer Highlight: Shilpa64
The world’s largest application development hackathon TADHack was held in 15th and 16th of October 2016 worldwide. The hackathon took
TADHack SL 2016 Developer Highlight : APEX
With the rise of technology, every industry is on the lookout for new and emerging breakthrough innovations. At this year’s
5 TIPS TO MAKE YOUR GREAT IDEA COME TO LIFE
The countdown has already begun for the day we celebrate developers, technology and creativity; TADHack 2016 the global hackathon is
Cloud and DevOps
Why Red Hat OpenShift Advisory Services Are Key to Digital Transformation
Unlock digital transformation with Red Hat OpenShift Advisory Services. Tailored strategies, security, and innovation for growth.
Mastering OpenShift Consultation and Implementation Tips for a Seamless Digital Transformation
Master OpenShift with expert tips on consultation, deployment, automation, and security for seamless digital transformation.
10 Must-Know OpenShift Consultation and Implementation Tips for Beginners
Discover 10 essential tips for OpenShift consultation and implementation to streamline your deployment and growth
Optimising Performance with Red Hat OpenShift Consultation
Optimize performance with Red Hat OpenShift consultation: tailored infrastructure, security, automation, and cost efficiency.
Unlocking Business Potential with Red Hat Solutions Consultation
Unlock business potential with Red Hat certified consultation: innovation, security, tailored solutions, and future-proof IT.
Why Your Organization Needs a Security Operations Center?
In today’s digital landscape, installing firewall software and setting up automated antivirus scans is no longer enough to keep an
The Hidden Costs of a Data Breach (Beyond the Ransom)
When people hear about a data breach, they often focus on the ransom demand or the immediate technical cleanup. In
OWASP API Security Top 10, Applied to Telco SDP/CPaaS: Real Misconfigurations and How to Close Them
Telecom Service Delivery Platforms (SDP) and Communications Platform as a Service (CPaaS) environments are built on APIs. That design gives
The Dark Side of Vibe Coding: Security Challenges for Developers
Vibe coding is changing how software gets built. By allowing developers to describe what they want in plain language and
API Security in the Age of Microservices: What Developers Get Wrong
Modern applications increasingly rely on microservices, and APIs are the glue that holds them together. That shift has made API
AI-Powered Cyber Attacks: The New Threat Your Team Needs to Know About
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,
Agentic AI: The Double-Edged Sword in Cybersecurity
Agentic AI is quickly becoming one of the most important shifts in cybersecurity. It can help defenders detect threats faster,